Sanctuary Housing - East
We have a wide range of homes available to rent or buy and are committed to providing quality homes and excellent services that meet the needs of the local community.
Limited face-to-face appointments are now available at East Cambridgeshire District Council, where our Ely office is based.
These are for enquiries that cannot be completed by phone, email or online.
Your appointment must be pre-booked by:
- Emailing email@example.com
- Calling 0800 131 3348 (landline) or 0300 123 3511 (mobile)
Customers will be required to wait outside for their appointment as no internal waiting areas are available. Only one customer will be allowed into the building for the appointment, unless the customer is vulnerable or exceptional circumstances apply.
Customer details will be recorded and held for 21 days in line with the NHS Test and Trace process.
A number of Covid-19 safety measures have been implemented to ensure the safety of visitors and staff, and customers need to follow East Cambridgeshire District Council's customer safety guidance.
Please do not visit without an appointment. Restrictions are in place to keep everyone safe.
Renting a home
General rented housing provides affordable homes for people on low incomes. Our rented properties are available at lower rents than the open market.
If you would like to apply to live in a Sanctuary Housing property, please call us on 0800 131 3348 or 0300 123 3511. If you’re already a Sanctuary Housing resident or live in one of our homes in a different area of the country, you may be able to transfer to us.
You can also register via Home-Link.
Change of circumstances
Should your circumstances change, please let us know by filling in the 'Change of Circumstances' section on our online form.
Housing for older people
Sanctuary provides high-quality schemes which benefit from a scheme manager service, allowing residents to live comfortably, securely and independently.
Residents have their own self-contained accommodation; services include a dedicated scheme manager responsible for the management of the building and communal areas, 24-hour in-house telecare service and a separate 24-hour phone line to report any repairs or raise enquiries.
Support within your community/neighbourhood
We have launched a new interactive map to help you find out about support services available in your area. Simply open up the map and type in the first half of your post code to find organisations local to you.