Search the website

Cookie policy

On this page

Sanctuary is committed to protecting your personal information. This page answers some important questions about how we use cookies and how this protects your personal details.

What are cookies?

Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies don’t identify individual users and are widely used in order to make websites work, or work more efficiently, as well as to provide analytical information to the owners of the site which is used to improve user experience.

You may delete and block all cookies from this site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies visit www.allaboutcookies.org.

You can manage which cookie categories are enabled (except strictly necessary cookies) by clicking on “cookie settings” below:

Cookie Settings

You can also prevent the setting of all cookies by adjusting the settings on your browser:

If your browser is not listed above, please refer to your browser’s ‘Help’ section.

Please be aware that restricting cookies may impact on the functionality of Sanctuary's websites.

List of the cookies used on the Sanctuary website

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Provider Cookie Lifespan Description
sanctuary.co.uk OptanonConsent 1 year This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.
sanctuary.co.uk OptanonAlertBoxClosed 1 year This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.
vimeo.com vuid 2 years This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

We also use Hotjar in order to better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Provider Cookie Lifespan Description
sanctuary-group.co.uk _gid 1 day This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited.
sanctuary.co.uk _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
co.uk _hjTLDTest Session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable).
sanctuary.co.uk _hjTLDTest Session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
co.uk _hjAbsoluteSessionInProgress a few seconds This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sanctuary.co.uk _hjAbsoluteSessionInProgress a few seconds This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sanctuary.co.uk _ga 2 years This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary.co.uk _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
sanctuary.co.uk _hjFirstSeen a few seconds Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.
.co.uk _ga 2 years This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary.co.uk _hjid 1 year Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
sanctuary.co.uk _gat_UA-nnnnnnn-nn a few seconds This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
script.hotjar.com _hjIncludedInSessionSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
nr-data.net JSESSIONID Session This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.
script.hotjar.com _hjIncludedInPageviewSample a few seconds This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
script.hotjar.com _hjSessionRejected Session Provides load balancing functionality.

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Provider Cookie Lifespan Description
youtube.com CONSENT 17 years YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
youtube.com VISITOR_INFO1_LIVE 6 months This cookie is used as a unique identifier to track viewing of videos.
youtube.com YSC Session YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

These cookies do not store any personal information about you, your computer, your visit, or your browsing history. After the time indicated above, the cookies’ validity is destroyed, and the browser instructed to remove the cookie from your computer.

How to contact Sanctuary

If you have any questions or comments about the Sanctuary Cookie policy, please contact us.

Email: online.marketing@sanctuary.co.uk

Sanctuary House Chamber Court Castle Street Worcester WR1 3ZQ