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Your home

Providing good quality, affordable housing is at the heart of what we do.

As a not-for-profit organisation, we reinvest any surplus we make back into our housing and services, making our communities a place you can be proud to call home.

We want you to feel comfortable in your home and make it your own. We’ve put together some useful information to help you make the most out of life as a Sanctuary resident.

Guidance and advice News

Repairs icon featuring a spanner and screwdriver

Our repairs service during Covid-19

17 January 2021

We’ve taken the difficult decision to deliver only emergency and urgent repairs inside people’s homes at this time.

A Sanctuary Housing Customer Service advisor takes a call from a customer

Longer waiting times for calls

8 January 2021

We are currently receiving a high volume of calls to our Customer Service Centre, so we would politely ask you to be patient with us in answering your call.

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COVID-19 (coronavirus)

The health and safety of our residents, their families and our staff is our number one priority.

Information about our services can be found on our Covid-19 page and on our social media.

Read our notice